FAQ's

FAQs even before you start the process

1. What is Volumetric Weight?

The higher of the actual weight or the volumetric weight is considered while shipping the packages. Let me give you a hypothetical example: A person is shipping a Teddy bear to the CANADA which actually weight in 1kg or 2 kg but it’s going to take a lot of space on the plane because of its low density. To avoid these circumstances, the higher of the actual and volumetric weight is taken into consideration to standardize the shipping costs of less dense packages.
You can use this volume weight Calculator to check dimensional weight of your parcel.

2. What is Mode of Payment ?

Reliable International allow cash transactions also So Payment can be done through Cash/NEFT/RTGS, IMPS, Debit / Credit Card, PayPal, Western Union, Paytm or any other mode

Debit / Credit Card attract a transaction fee of Rs 50 or 3% of transection value which is to be borne by the customer. PayPal attracts a fee a 12% (FOREX fee and transaction fee) which is to be borne by the customer.

Bank Account Details :-

Account Name	Reliable International
Bank	Yes Bank
Account Type	Current
Account Number	024084000000100
IFSC Code	YESB0000240
Bank Branch Address	YES BANK LTD , VATIKA CITY POINT MG ROAD GURGAON 122001

3. How you can online Track Your Document or Parcel?

Your booking ID is the tracking number and you can track your parcel on same AWB number.

4. Can we send Fragile Items?

As mentioned on the site, Reliable International provide packaging services. You can send fragile items by properly packing the stuff on your end or Reliable International can also provide you Proper Packing with Strong Packing Stuff( Wooden/ Thermocole Etc. ) on Extra Charges but still there’s a possibility that the fragile items might get damaged in the transit. So Customer can Make own Insurance or Reliable International Can make 100% Insurance on Damage/ Lost at the rates of 3% on Invoice Value

5. How Can Calculate Correct Custom Duties on International Courier or Parcel?

There’s not a Clear cut way to know the exact amount of the customs duties that will be charged to the consignee. Custom department has the complete rights to scrutinize the shipments and implement the duties based on the items you are sending, so custom duties will be paid by Consignee or Consignor

6. Do Reliable International Provide Packing Services?

YES the Company provide packaging services as per consent of sender which is Chargeable according to type of packing (Wooden/ Thermo Cole Etc.)

7. Can Reliable International Purchase product and send to us in USA, Canada, Australia UK Dubai etc.

Yes Reliable International Can purchase Product as per instruction of sender or receiver from Delhi/NCR and send to another country.
Product like Branded Sweets or any Branded Clothes etc.

8. Who Pay Custom Duty or Import Duty Charges

Custom duty or Import duty are depend on country and it’s the responsibility of Receiver , if any customer want to pay duty from origin Country then we provide DDP option and need Pre Alert before booking , Reliable international are not responsible for any custom duty charges.

For any other queries, you can simply drop an email mail ID or simply call
Manoj Chaudhary 9810498213
Vinay Tripathi 9810777489
MAILID-INFO@RELIABLEINTL.CO.IN